Lysanne Lessard

NON-REFEREED PRESENTATIONS

nospam@example.com (LL) — Fri, 30 Jan 2009 09:00:00 -0500

Lessard, L. (2008). Using Grounded Theory to Develop Service Reference Models. Paper presented at SIGGTMW 2008, the AIS Special Interest Group on Grounded Theory Methodology 2008 International Workshop on GTM Research, Paris, France, Dec. 13 2008.

Lessard, L. & Yu, E. (2008). Supporting service design through ontology-based service reference models: a proposition. Paper presented at SIGSVC 2008, the AIS Special Interest Group on Services Workshop, Paris, France, Dec. 12 2008.

Lessard, L., Charlier, B., Daele, A., Esnault, L., Künzel, M. (2006). Characterizing PALETTE’s communities. Paper presented at the PALETTE First annual meeting, Sophia Antipolis, France. December 4-6 2006.

Resume

nospam@example.com (LL) — Mon, 18 Aug 2008 19:56:23 -0400

CONTACT INFORMATION
Address
Faculty of Information
University of Toronto
45 Willcocks Street, 3rd floor
Toronto, Ontario
M5S 1C7

Phone Number
416-946-5364

Email
lessard AT ischool DOT utoronto DOT ca

STUDIES
Ongoing
PhD
Thesis project: Modeling Services to Support their Analysis and Design
Under the supervision of Professor Eric Yu
Faculty of Information, University of Toronto

2007
Master’s Degree in Information Technology (M.Sc.)
Title of Thesis: Soutien aux activités de collaboration et de codirection du groupe MENTOR
Under the supervision of Professor France Henri
Téluq - UQAM

2003
Bachelor's Degree in communications, multimedia profile
Université du Québec à Montréal (UQAM)

Complete resume (pdf)

Summary of thesis project

nospam@example.com (LL) — Mon, 18 Aug 2008 18:00:39 -0400

Services, once considered a residual economic activity of the manufacturing sector, have come to play a major role in our economy. Researchers have started to investigate the paradigmatic changes at play in the service sector, but these efforts have yet to result in strong theoretical constructs. Indeed, current service models focus on particular aspects of services. There is thus a need for integrated theories and models of services able to describe their nature. Such models can act as an effective bridge between the understanding of service systems and the design of Information Systems able to facilitate stakeholder interactions and service adaptation. Current literature on services mostly consists of discussions and studies where pre-existing management and economic theories frame the understanding of services. Yet, it is not clear if and how these theories apply to real-life services. In order to explain the principles governing modern service systems, theories need to be inductively generated from empirical research.

My research project aims at using methods and theorical insights from Social Sciences to develop conceptual models of services. To adequately express the process of co-creation, the nature of the resulting service and its perceived value by those involved, current modeling approaches such as agent orientation will be adapted. The method of grounded theory will guide the systematic analysis of contractual service projects, ensuring a strong cohesion between the conceptual models and the phenomena they try to express. Participant and peer validation will be used to refine conceptual models and reflect on their descriptive, analytical and design capabilities. The resulting conceptual models of service systems will contribute to the field of Information Systems analysis and design by proposing extensions to current conceptual modeling approaches leading to Service-Oriented Information Systems design.

DESRIST 2008

nospam@example.com (LL) — Sun, 25 May 2008 06:57:00 -0400

DESRIST 2008 Doctoral Consortium

Presentation: Modeling Service Systems to Support their Analysis and Design (pdf)

Description: Presentation of my doctoral research project (pdf) to fellow PhD students and a panel of mentors in Design Science Research.

Comment: It was a great opportunity to get feedback and advice! The DESRIST 2008 conference itself which followed featured great presentations and lively discussions, which taught me more than any single paper about state-of-the-art Design Science Research work and reflections in the field of Information Systems.

REFEREED CONFERENCES PRESENTATIONS

nospam@example.com (LL) — Fri, 23 May 2008 20:04:00 -0400

Lessard, L. (2008). Modeling Services to Support their Analysis and Design. Thesis project presented at the DESRIST 2008 Doctoral Consortium, Atlanta, Georgia, USA, May 6 2008.

Refereed publications

nospam@example.com (LL) — Fri, 23 May 2008 06:53:43 -0400

Lessard, L., Henri, F., Hagemeister, N. & Daele, A. (2007). New Distributed Research Practices and Scientific Immersion of Graduate Students with the Support of Technologies: The Case of Mentor. In Bastiaens, T. and Carliner. S. (Eds.): Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, pp. 7219-7224.

Henri, F., Bédard, F., Hagemeister, N., Lévesque, G., Kadri, B. & Lessard, L. (2007). E-science, E-research and E-learning: New Perspectives for Graduate Studies. In Bastiaens, T. and Carliner. S. (Eds.): Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, pp. 944-949.

Charlier, B., Henri, F., Daele, A., Künzel, M. & Lessard, L. (2006). From the analysis of community activity to the appropriation of new tools. A methodological approach for the development of information technology solutions. In Tomadaki, E. and Scott, P. (Eds.): Innovative Approaches for Learning and Knowledge Sharing, EC-TEL 2006 Workshops Proceedings, pp. 245-257.